Spa Code of Ethics & Rules

SPA CODE OF ETHICS

1. We look after our clients’ interest at all times. We aim to make our clients feel comfortable ad secure at our premise.

2. We protect our clients’ confidentiality at all times. Customers’ information collected in the health questionnaires is for the sole purpose of carrying out safe and effective treatment(s) and will be kept strictly confidential

3. We uphold integrity and demonstrate professionalism.

4. We do not deploy any form of pressure selling or unethical sales tactics at all times. Clients are assured that there will not be any selling activities conducted during treatments and in treatment rooms.

5. We honour the prices indicated in our website, promotions, advertisements and service menu.

SPA RULES & REGULATIONS

1. Clientele : The spa offers services to both male and female clients. Separate treatment rooms (with attached shower facilities) are available for both genders.

2. Customer Information : Customers will need to provide customer information to enable the spa to perform internal administration and marketing activities such as contacting customers, billing etc. Customers also need to fill up a simple health questionnaire to help the spa assess your health conditions so that we are able to recommend the appropriate spa treatment for you. Please be assured that we will treat the customer information as confidential information and use the information only for the purpose of internal administration, internal marketing and monitoring purposes.

3. Medical Conditions : If you are feeling unwell, are pregnant, have high blood pressure, allergies or any other medical complaints or condition, please inform our spa consultant/therapist. This will help us recommend appropriate treatments or take necessary precautions. Please note that all treatments are taken at your own risk. If you have any doubt, please consult your doctor in advance.

4. Personal Belongings : Our staff will guide you to change into the appropriate attire prior to the start of the treatment. Please keep all your valuables within the lockers provided. We discourage our customers from wearing or bringing jewellery/valuables during your spa visit as they may need to be removed for the treatment. The spa will not take responsibility of any losses of valuables within the spa.

5. Mobile Phones and Gadgets : As all our customers come to the spa for relaxation and rejuvenation purposes, we will appreciate that our customers can refrain from speaking loudly in the spa. Mobile phones and electronic gadgets are discouraged from being brought into the treatment areas. If it is necessary to bring them into the treatment room, please switch to silent mode. Please respect the privacy of all our customers.

6. Smoking/Food/Drinks : Please note that smoking is prohibited in the spa, in accordance to Singapore Law. No outside food or drinks is allowed in the spa.

7. Appointment Booking : To help the spa better schedule our appointments so that you can have your desired time slot and therapist, we recommend that our customers contact us at least 3 days before their preferred treatment date. While we may not be able to guarantee that we can accommodate your desired slot, we will do our utmost to commit our resources to meet your preferred schedule and therapist.

8. Punctuality : Please arrive at the spa at least 15 minutes before the appointment time. Late arrival may result in shortening of the treatment time, as the spa needs to cater to the next customer. Should you be expected to be late, please contact the spa consultant earlier so that appropriate adjustment may be made.
Please note that for all appointments made, the spa will wait for the customer for a maximum of 15 mins from the appointment time. Beyond that, the spa will give the slot up for other customers. Thus please help by contacting us at least half an hour before, should you be late for the appointment or wish to cancel it.

9. Treatment Selection : The spa seeks the understanding of customers to refrain from changing their mind about the type of treatment they want after informing the spa consultant or therapist as some of the treatments require ingredient preparation and once the ingredients are prepared, we are unable to change the treatment for you.

10. Payment : Our spa collects payment from customers upfront, that is before the treatment session. For cash payment, please note that the spa only accepts Singapore dollars. The spa also accepts NETS payment. The spa does not charge GST. Please note that all treatments utilised are strictly non-refundable. However, as part of our service guarantee, for customers who decide not to continue with the treatment for any reason, they can inform the therapist within the first 10 mins of the treatment session. For such cases, any payment collected before the treatment session will be refunded to the customers in full. Beyond the first 10 mins, there will be strictly no refund in any case.